Managing Change When Switching FX Suppliers

published on 31 August 2023

3-minute read

It sounds straightforward, switching FX providers from one to another, but, there are a few hurdles to jump and common sticking points we've seen over the years. Whilst we make it as easy as possible, we believe in transparency and think it's best to highlight some of the challenges that we come across from time to time.

We've split up this article into four sections and stuck with bullet points to make this a quick read and almost a checklist to work through if you're switching providers.


  • Application: You'll need to complete an application form with company details and to accept T&Cs (a Director must do this). Oku Markets will typically pre-fill the basic info in the application (company name, reg number, address etc.) to make your life a bit easier
  • ID Verification: Your FX provider will need to verify the identity of any 'Ultimate Beneficial Owners' (UBO) of the company, typically requiring a check with Proof of ID and Proof of Address. Some of this can be automated using the latest software and databases (like we use at Oku Markets) but, bear in mind there may be a need to provide documentation during the onboarding stage
  • KYC: Your FX provider will need to understand your business in a process called 'Know Your Customer' which, for the nitpicking, does include the ID verification stages mentioned above. Sometimes there will be a series of questions to be answered and, you may need to provide documentation such as financial statements or copies of invoices.
  • Credit & Trading Terms: You will have trading limits and credit lines established, which may require a credit check and a request for financial statements and/or up-to-date management accounts.

FX Strategy

  • The new strategy to be agreed: Requires testing, understanding, and agreement – a decision to be made! What is the decision-making process? Who is responsible? Can you authorise this or, does someone else need to?
  • Sign-off from the decision-maker(s): You can't start without this so, bring your decision-making stakeholders on the journey at the appropriate intervals. Your FX partner should be able to advise on the key information and how to explain things in a succinct and clear way. 
  • Users to be trained: bring operators up-to-speed on the new strategy, covering how, when, what, and why. Ensure they have procedure notes and process guides.
  • Reporting: Who is reporting? How often? In what format? What are the metrics?
  • Diary Discipline: If you're trading to a schedule, make sure you get started and stick to it. This might require some diary work and discipline but, sticking to the programme will deliver the predictable outcomes the strategy is designed to deliver.

FX Trading & Payments

  • New platform: Set up the system, learn it, bookmark it, and understand its capabilities and limitations.
  • New contacts: Relationships with your new contacts, new email addresses and phone numbers, new processes to learn and adjust to (possibly)
  • New accounts: You will have new settlement accounts to pay into and receive from so, ensure these are set in your bank system from day 1
  • Authorisations: You'll need to ensure you assign appropriate authorisations, user access, and trading limits for any company users
  • Inform Beneficiaries: Let your beneficiaries know that they will be receiving payments from a new account. It would be useful if you could setup automated emails when payments are executed!


  • Beneficiaries: You will need to add - or import - any beneficiaries for onward payments. 
  • Test Trade: It might be useful to make a small test trade so you can see the cash flows, learn the processes, and check the receipt of paperwork/emails so you know the process and can prepare any process guides as required
  • Paperwork: You'll be receiving trade confirmations, payment messages, and funding alerts from a new email address. You will need to mark the sender as a "safe sender" and ensure you have rules set in your email client to filter messages into a specified folder 

Getting On With It...

An effective FX solution shouldn't add workload, require lots of decisions, or cause unnecessary hassle for you. The idea is that you're switching for a BETTER solution - efficiency, safety, security, pricing, strategy, policy, support etc., not for something more difficult. 

Getting started is the first big step but, once you're started, you're off and away. Everybody is busy, with mountains of work and an actions list as long as their arm – your new FX provider should make it as easy as possible to switch and will guide you through each step quickly, securely, and simply. 

Need our help?

We're proud to work transparently with our clients, and we work hard to break the asymmetry of knowledge and information in the FX market. 

Our onboarding process is online, quick, and painless. Our team members are qualified, professional, and have experience in owning and managing businesses so, we understand the many hats you're wearing and how to provide a stress-free account setup and currency solution.

You can contact us for a review of your currency processes and for our guidance and suggestions at [email protected] or 0203 838 0250.

Thanks for reading 👋

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